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What You Agree To When You Use ayualot

These terms set out the rules between you and ayualot — covering how your account works, how deposits and withdrawals move through DANA, OVO, and GoPay, and what we expect from both sides.

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How These Terms Govern Your Account

ayualot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you accept these terms in full. They apply to every session — whether you log in from a phone in Bandung or switch to desktop mid-session. Your account is personal and non-transferable; sharing access or credentials is a breach.

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Deposits made through DANA, OVO, or GoPay are processed under the payment conditions shown at checkout, and the amount credited is what we receive after any wallet-side processing. Withdrawals follow the same wallet rails and are subject to identity verification before release — that step protects
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your funds, not ours. We reserve the right to suspend an account if activity breaches these terms or if verification cannot be completed. Changes to these conditions will be posted on this page; continued use of your account after a change is posted counts as acceptance.
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These terms do not override any rights you hold under applicable Indonesian consumer law, and where local regulation conflicts with a clause here, local law takes precedence. Availability depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

Your account data is stored securely and used only to operate your access and process transactions through your linked wallet. We do not sell personal data to third parties. You can request a copy of the data we hold or ask for corrections through our support channels at any time.

Account Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable law. You can request details on retention periods via support.

Wallet Security

Transactions through DANA, OVO, and GoPay use each provider's own verification layer. We never store your wallet PIN or login credentials on our side.

Cookie Use

We use session cookies to keep you logged in across page loads and preference cookies to remember your lobby settings. You can adjust cookie permissions in your browser at any time.

Requesting Changes

To update your registered details or request account data deletion, contact support with your account email. Identity verification is required before we action any changes.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you need to raise a terms-related concern, our support team handles account and policy questions directly. We aim to respond to all written enquiries within one business day, and live chat is available for faster back-and-forth on account access issues.

Common Questions About Our Terms

These are the questions we get most often about how the terms apply to real account situations — from wallet deposits to account closures and data rights.

We post any updates directly on this page. If a change materially affects your account, we'll also send a notice to your registered email before it takes effect.

No. Your deposit wallet must be registered in your own name. Mismatched wallet ownership can trigger a verification hold and may result in the funds being returned.

Depending on the nature of the breach, we may suspend access temporarily or close the account permanently. Any verified balance at the time of closure is handled according to our withdrawal policy.

Contact support with your account email and a data access request. We'll verify your identity first, then provide the details we hold within the timeframe required by applicable law.

The same terms apply regardless of how you connect — mobile browser, saved shortcut, or desktop. Your account rules don't change based on the device you use.

These terms are governed by applicable Indonesian law to the extent permitted by your local jurisdiction. Where local regulation differs, the locally applicable rules take precedence.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use ayualot

Data, Security and Your Account Rights

Reach Us About These Terms

Common Questions About Our Terms

01 Do the terms change, and how will I know?

02 Can I use someone else's DANA or OVO account to deposit?

03 What happens to my account if I break the terms?

04 How do I request a copy of the data ayualot holds on me?

05 Are these terms different for mobile and desktop access?

06 What law applies to disputes about these terms?

Terms & Conditions

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