Reference

What You Agree To When You Use ayualot

These legal terms set out the rules that apply to your account, your data, and how we operate — availability depends on local law and eligible regions in Indonesia.

Account TermsPrivacy and DataCookie PolicyDANA, OVO, GoPay Wallet TermsContact and Requests
ayualot What You Agree To When You Use ayualot
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about our legal terms, want to request your account data, or need to flag a compliance concern, there are direct paths to reach us. Our Indonesia support team handles legal and policy queries alongside account issues — so you reach someone who knows the platform, not a generic inbox.

Team online

Live Chat Support

Access live chat from your account dashboard on mobile or desktop. Our support team can direct legal queries to the right internal contact and confirm receipt of your request.

Email for Policy Requests

Send data access or correction requests, and formal legal questions, to our dedicated policy email. We aim to acknowledge requests within a working cycle and respond in full.

Account Dispute Path

For wallet disputes involving DANA, OVO or GoPay transactions, submit your transaction reference through the account help section and our team will cross-check against our payment records.

ACCOUNT SECURITY DETAIL

Data Handling, Cookies and Account Security at ayualot

We apply standard security practices to protect your account data — including encryption on data in transit and access controls on stored information. Here is how we handle the four areas that matter most to your account.

Data Retention

Account data is retained for as long as your account is active and for a further period required by applicable law. You can request deletion when no legal retention obligation applies.

Cookie Usage

We use session cookies to keep you logged in across browser and mobile and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings.

Account Security Practices

Login attempts trigger OTP verification to your registered mobile number. We recommend keeping your registered number current — especially if you switch between DANA or GoPay wallets linked to different numbers.

Requesting Changes to Your Data

To correct or update personal information, go to account settings or contact support with proof of the change. Wallet-linked details like your OVO number may require re-verification before they are updated.

Common Questions About Our Legal Terms

These are the questions we hear most from people in Indonesia who want to understand their rights, how their data is used and what to do if something needs to change.

Access depends on local law and is available only where regulations permit. Check that online account activity of this type is allowed in your region before opening an account.

Your wallet details are used only to process your transaction and verify your account. We do not sell your data. DANA and OVO transaction references are stored for dispute resolution only.

Contact us via live chat or the policy email address and state that you are making a data access request. We will confirm your identity and provide the relevant account data within a reasonable period.

Some data is held for a period after account closure to meet legal obligations. Data that is no longer required is deleted. You can ask for a timeline specific to your account through our support team.

Go to the account help section, select the transaction in question and submit your wallet reference number. Our team will cross-check both records and respond with their findings directly.

Yes. We notify you via your registered contact before changes take effect. You will have time to review the update; continuing to use your account after notification means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.