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How ayualot Handles Your Personal Data

This page covers exactly what data ayualot collects when you open an account, make a deposit via DANA, OVO, or GoPay, and move through the platform on your phone.

Account data kept secureDANA, OVO, GoPay transaction contextYour right to request data accessClear retention periodsContact path always open
ayualot How ayualot Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of practices across account security, cookie use, data retention, and your right to request changes. These are not vague policies — each one maps to a specific step in how we run the platform, from the moment you log in on your phone to the point where you request a withdrawal back to your GoPay or OVO wallet.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. We flag unusual device switches and ask you to re-verify before your account session continues on a new device.

Cookie and Session Tokens

We use session cookies to keep you logged in across the platform. You can clear cookies from your browser or phone settings. Clearing them will log you out and require a fresh OTP verification on next login.

Data Retention

Account and transaction records are kept for the period required to manage your account and meet applicable legal obligations. When your account is closed, we follow a defined deletion schedule for personal data that is no longer needed.

Your Right to Request Changes

You can ask us to access, correct or delete your personal data at any time through live chat or the support email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold on you, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe. Use the channel that works best for you.

Live Chat Open the live chat widget from your account dashboard. Our support team handles data queries including access requests, correction requests and deletion inquiries directly through this channel.
Email Support Send your data request to our support email address listed inside the account help section. Include your registered mobile number so we can verify your identity before processing any changes.
Account Help Section The account help section under your profile settings contains a direct link to submit a privacy or data request form. This is the fastest path for withdrawal or payment data queries tied to DANA, OVO, or GoPay transactions.

Privacy Policy Questions We Hear Most

These are the questions we get most often about how ayualot handles personal data — from what we collect when you deposit with GoPay to how long we keep your account records and what to do if something looks wrong.

We collect your name, email address, and the mobile number you register with. Payment activity via DANA, OVO, or GoPay adds a transaction reference and wallet identifier so deposits match your account correctly.

No. We only record the transaction reference and wallet identifier that your e-wallet app sends when a transfer completes. Your PIN and full wallet credentials stay inside your own wallet app at all times.

Open a request through live chat or the support email listed in your account help section. We verify your identity using your registered mobile number before releasing any account or transaction data.

Yes. Submit a deletion request through live chat or support email. Some transaction records linked to DANA, OVO, or GoPay activity may have legal retention requirements — we will explain those at the time of your request.

Session cookies keep your login state active as you move between the lobby, your account, and payment screens. You can clear them from your browser or phone settings; doing so will log you out and require OTP re-verification.

Records are kept for the period needed to manage your account and meet applicable obligations. After account closure, we follow a defined schedule to delete personal data that is no longer required for those purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.